Shipping policy

Making/ Dispatch Time:

I aim to dispatch all ready-to-ship orders within 5 working days. 

Personalised items and rings that need resizing within 5-10 working days. 

Made to order items please allow 3-4 weeks for dispatch. 

Once your order has been dispatched, you will receive a confirmation email with tracking information.

UK Shipping:

Free shipping on orders £40 and over, via Royal Mail Special Delivery. Royal mail guarantee delivery by 1pm next working day. 

Orders under £40 will cost £4.99 and be shipped via Royal Mail Tracked 48. They aim to deliver within 2-3 working days and provide tracking.

Shipping timing starts after dispatch. You will receive an email when your order has been posted.

Overseas Shipping:

If you are outside of the UK please message me via the contact form or at design@ashleyinness.co.uk and I will give you a quote for shipping. 

Delayed or Missing Parcels:

If your order hasn't arrived after waiting the dispatch time and shipping time, please contact me via the contact form or at design@ashleyinness.co.uk and I will look into it for you.